Simwood Hosted Services
All Systems Operational

About This Site

Welcome to Simwood's Hosted status page for all Hosted PBX services from Simwood.

This page is for Simwood Partners (Business and Residential), Simwood Direct, Nimvelo and Birchills Telecom.

The most up to date information about our network and services is available here.

Hosted Services Operational
90 days ago
99.99 % uptime
Today
Voice / SMS Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Apps ? Operational
90 days ago
100.0 % uptime
Today
Support ? Operational
90 days ago
100.0 % uptime
Today
Network ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 27, 2021
Resolved - Internal monitoring alerted us to potential issues with call setups and were reported by customers at 10:26. The cause was identified and services restarted. Calls started returning at 10:27 and were fully operational by 10:31.
Sep 27, 11:23 BST
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - We have contacted all customers potentially affected by this and ensured they have secured their systems. We are now closing this incident. If you have any concerns please contact your account manager directly or via team@simwood.com.
Sep 20, 16:38 BST
Update - A clarification that this a compromise of SIP credentials: host, user, password. This is not connected to portal logins
Sep 19, 20:53 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 20:26 BST
Investigating - We have been investigating call fraud activity which, unusually, extends across more than one partner account. After exhaustive analysis of the affected extensions, we believe those targeted are where partners have provided credentials to a common handset distributor for pre-configuration. Affected partners have been contacted and instructed to reset passwords on all extensions for which credentials have been passed to the third party vendor, target numbers are blocked from the network, as are attacking IP addresses. Any partner noticing unusual activity on any of their extensions are advised to contact us as a matter of urgency for further advice, but when doing so please confirm the distributor you have used. For clarity, we have no belief or reason to believe that this stems from any kind of compromise of our own systems.
Sep 19, 20:25 BST
Sep 19, 2021
Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - We have completed work in connection with this potential threat and interacted and tested with customers and so this notice is marked as resolved. The potential threats for DDoS attacks remain.
Sep 13, 15:05 BST
Monitoring - This is an announcement for Simwood Partners.

We have been monitoring the current DDoS situation and working with industry colleagues. Our adapted plans for handling such an attack against Simwood properties has been published on our blog at

https://blog.simwood.com/2021/09/voip-ddos-preparations-important-customer-update/

Some of those changes require your action in order to benefit from them. Please digest this blog posting and contact us for any advice.
Sep 4, 22:05 BST