Inbound and outbound call setup failing

Incident Report for Simwood Hosted

Resolved

Internal monitoring alerted us to potential issues with call setups and were reported by customers at 10:26. The cause was identified and services restarted. Calls started returning at 10:27 and were fully operational by 10:31.

Posted Sep 27, 2021 - 11:23 BST

This incident affected: Hosted Services (Voice / SMS).