Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 12, 2021 - 22:00 BST
Scheduled
Further to our previous announcements, this is the final stage of migration to a new database cluster.
During this window, we shall update the media servers and other components handling calls to send their data and CDRs directly to the new cluster. This also involves a slight change to the way CDRs are handled and this will not affect their format.
Whilst we will need to restart each component for the updated config to be applied, customers having devices configured with and correctly implementing SRV records should notice no downtime whatsoever. Click here for the Knowledge Base article on how to implement SRV records: https://support.simwood.com/hc/en-us/articles/360018822219-Configuring-DNS-SRV.
Due to the nature of the work, and it needing to be performed across multiple availability zones, service should be considered at risk for the duration of the maintenance window.
We appreciate your understanding and would like to thank you for your ongoing support. If you have any questions or concerns, please do not hesitate to get in touch with our support team at team@simwood.com.
Posted Jul 07, 2021 - 17:05 BST
This scheduled maintenance affected: Hosted Services (Voice / SMS).