API not responding

Incident Report for Simwood Hosted

Resolved

This incident has been resolved. We’re continuing to inspect logs to identify the query (or queries) which led to the deadlock and use our findings to prevent a recurrence in future.

Posted Jul 12, 2021 - 15:33 BST

Monitoring

The API appears to be stable with all services resumed. We continue to monitor its performance

Posted Jul 12, 2021 - 14:00 BST

Identified

The issue has been identified and addressed. The API is now responding and checks on all aspects are continuing

Posted Jul 12, 2021 - 13:48 BST

Update

We are continuing to investigate the API response issues. Calls are not affected by this.

Posted Jul 12, 2021 - 13:44 BST

Investigating

We are currently investigating this issue which will also cause interruption to access via the portal

Posted Jul 12, 2021 - 13:22 BST

This incident affected: Hosted Services (API).