Service incident

Incident Report for Simwood Hosted

Postmortem

The Post Mortem for this incident can be found at https://si.mw/l5rdxdc

Posted Jun 08, 2021 - 15:43 BST

Resolved

Service has returned to normal and we have had no further reports of any ongoing impact.
Posted Jun 07, 2021 - 14:04 BST

Monitoring

Service is beginning to return to normal for some customers and we expect all service to be returned to normal shortly.
Posted Jun 07, 2021 - 13:11 BST

Update

We are continuing to work on a fix for this issue.
Posted Jun 07, 2021 - 13:04 BST

Update

We are continuing to work on mitigating the impact of this issue.
Posted Jun 07, 2021 - 12:35 BST

Identified

We have identified this as relating to a connectivity impacting our central database. Actions have been taken to mitigate the impact.
Posted Jun 07, 2021 - 12:14 BST

Update

We are continuing to investigate this issue.
Posted Jun 07, 2021 - 12:03 BST

Investigating

We are currently investigating reports of registration dropping and inbound and outbound calls failing on the Sipcentric platform.
Posted Jun 07, 2021 - 11:57 BST
This incident affected: Hosted Services (Voice / SMS).
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